Return Policy

Medicines and the regulation of their sale and circulation are subject to ministerial decisions, and the prevention of their return or replacement is subject to the Ministry of Health Circular No. 2/2012Circular, No. 2/2013 and what it includes in organizing and preventing return or exchange applies to food and plant products and nutritional supplements. Return policy Medicines and nutritional and herbal medicinal preparations sold are not returned or replaced according to the decision of the Ministry of Health.

In the event that you receive an order that is incomplete or has damage or its expiry date is close to expiring, please inform us within 24 hours of receiving the order, and we will process the refund, provided that the product meets the following specifications.The product must be unused and in the same condition as it was received.The product must be in the original packaging in which it was received.You must have the invoice or proof of purchase.If the product matches the conditions above, and if you want to return the product, the amount will be returned using the same payment method used (KNET or credit cards) within 1-3 working days.

Please note that the Wara Pharmacy app has the right to amend or cancel any order after contacting the customer.

 We are doing our best to ensure that we meet your complete satisfaction, and where possible, we will also aim to provide alternative solutions to any issue you may encounter.